Refund & Returns

Last Updated: March 2026

Brand Name: Celestea

Journeying through thousands of mountains and rivers to rediscover authentic heritage tea. We are committed to delivering exceptional Chinese tea directly to tea enthusiasts. Due to the nature of tea as a natural agricultural and food product, and to ensure food safety and hygiene, please read our return policy carefully before purchasing.

1. Inspection Period

• We provide a 2-day inspection period starting from the date you sign for the package. Any after-sales requests must be submitted via email within this period; requests made after this period will not be accepted.

2. No-Reason Returns Policy

• Due to food safety and health regulations regarding edible products, we do not accept no-reason returns or exchanges.

• Once sold, tea products cannot be returned or exchanged due to personal taste preferences, subjective dissatisfaction, or after being opened, unless there is a proven quality defect, wrong item shipped, or transit damage.

3. Quality Issues and Transit Damage

Every package undergoes strict quality checks before dispatch. If you receive items with any of the following issues, please take photos and contact our customer service within 48 hours of delivery:

• Quality Defects: Visible mold, foreign objects, or spoilage upon receipt.

• Incorrect or Missing Items: Items received do not match your order, or quantities are missing.

• Transit Damage: Severe vacuum seal leakage, damaged gift boxes, or broken teaware caused during shipping.

Upon verification, we will arrange a free replacement or full refund, and we will cover the associated shipping costs.

4. Conditions for Returns

For eligible returns due to quality, incorrect shipment, or transit damage, the following conditions must be met:

• The outer packaging (including vacuum-sealed inner bags, seals, etc.) must remain untouched and intact.

• Proof of purchase (order number or receipt) must be provided.

• Any complimentary gifts included with the order must be returned together.

5. Return Process

1. Contact Support: Email us at admin@celestea.com.au with your order number, description of the issue, and supporting photos.

2. Review & Approval: Our team will review your request within 1-2 business days.

3. Resolution: Once approved, refunds or replacements will be processed within 5-7 business days.

6. Contact Us

If you have any questions regarding brewing, tasting, or our policies, please reach out to us:

• Email: admin@celestea.com.au